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OUR WARRANTY FOR HEAVY DUTY PARTS AND SERVICE IN BC

Pollard Equipment warrants that the parts or repair will be free from defects in materials and
workmanship for a period of 6 months from the date of initial invoice unless otherwise stated. If
the repair is performed under this warranty the repair is only warranted until the completion of the
original warranty agreement.
The buyer shall report any claimed defect in writing to the seller immediately upon discovery and
in any event within the warranty period.
Pollard Equipment, at its sole option, shall repair the equipment or furnish replacement equipment
or parts thereof, at the original delivery point.
If the buyer or others repair, replace or adjust the supplied parts or equipment without the written
consent of Pollard Equipment, then Pollard Equipment is relieved of any and all obligations in
relation to any warranty claimed by the buyer.
Pollard Equipment (Chilliwack) Ltd. is allowed the right to inspect any and all alleged defective
part(s) at site prior to repairs taking place.
Pollard Equipment (Chilliwack) Ltd. reserves the right to have a third party inspect any alleged
part(s) at site prior to repairs taking place.
Neither Pollard Equipment (Chilliwack) Ltd. nor any of the original equipment manufacturers
(OEM’s) represented by Pollard Equipment (Chilliwack) Ltd. can be held responsible for
wrongful installation or misuse or any part(s) under this policy.
Pollard Equipment (Chilliwack) Ltd. reserves the right to supply only original equipment
manufactured parts as per the original invoice on proven warranty claims. If the part(s) are not
available through Pollard Equipment (Chilliwack) Ltd. within a reasonable time frame, the Pollard
Equipment (Chilliwack) Ltd. will source said part(s) from alternate suppliers, but will only be
responsible for costs equal to the original invoice value of the defective part(s).
On any disputed warranty claim against Pollard Equipment (Chilliwack) Ltd. that requires third
party arbitration such as inspection engineering or laboratory tests, but not limited to these
examples, the cost will be shared equally between Pollard Equipment (Chilliwack) Ltd. its dealers
and the customer.
No equipment or parts shall deemed to be defective by reason of normal wear and tear, failure to
resist erosive or corrosive action of any foreign source.
Buyers failure to properly store, install, operate or maintain the equipment or parts in accordance
with good industry practices or specific recommendations of the seller will allow Pollard
Equipment the right to void any claim of warranty against it.
Warranty shall not cover defects caused by improper use, system contamination, or failure of
the purchaser to perform all regular and normal maintenance specified by the original equipment
manufacturer (OEM).
Alteration of the component or other use other than specified by the OEM shall void this limited
warranty.
OEM installation procedures and guidelines must be followed and documented.
Pollard will in no event be liable for repairs or replacement by others.
Components disassembled prior to Pollard warranty review shall void this limited warranty.
Pollard Equipment (Chilliwack) Ltd. shall not be responsible for equipment down time or loss of
use, overtime, production delays or any other consequential damages.
Use of hydraulic oils or compounds that do not meet OEM specifications shall void this limited
warranty.

New Parts

Pollard Equipment (Chilliwack) Ltd. warrants all of its new parts to be free from defects in
material and workmanship under normal operating conditions and proper application for a period
of 6 months from invoice date unless otherwise noted.
Warranty on parts only does not include cost of removal, installation or labour.

Used Parts or Components

Pollard Equipment (Chilliwack) Ltd. warrants all of its used parts to be in usable and functional
condition for a period of THIRTY DAYS from invoice date unless otherwise noted.
Pollard Equipment (Chilliwack) Ltd. is responsible only for the replacement of the used part(s) or
reimbursement of original invoice if failure is proven within the warranty period.

Reman or Reconditioned Components

Pollard Equipment (Chilliwack) Ltd. warrants all of its remanufactured and/or reconditioned
components to be free from defects in material and workmanship under normal operating
conditions and proper installation for a period of SIX MONTHS from invoice date unless
otherwise noted.

Pollard Equipment (Chilliwack) Ltd. is only responsible for warranty on defective parts relating to
the original reason for repair. Unrelated parts that fail due to replacement of reman/reconditioned
or new components are not subject to warranty.
During the warranty period, Pollard Equipment (Chilliwack) Ltd. makes no guarantees on existing
parts or other defective parts not sold by Pollard Equipment (Chilliwack) Ltd.

Labour

All warranty repairs performed by Pollard Equipment (Chilliwack) Ltd. will be FOB Pollard
Equipment (Chilliwack) Ltd.’s shop unless other agreements are made between the customer and
Pollard Equipment (Chilliwack) Ltd.